New Water Connections

charge covers

Frequently Asked Questions (FAQ) About New Water Connections

How do I apply for a new water connection?

To initiate a new water connection, submit an application to your local water company. They will assess your property’s requirements and determine if any upgrades to the water network, such as installing new water mains, are necessary. Detailed information on the application process is available in Thames Water’s Charging Arrangements for New Connection Services 2024-25. How long does it take to get a new water connection?

The timeline for a new water connection can vary depending on several factors, including the type of connection and the permissions required from the local council. Thames Water will provide a scheduled connection date once all agreements are obtained.

Are London & Surrey Water Services Ltd approved Contractors?

Yes, London & Surrey Water Services Ltd is a WaterSafe-approved plumber member of the Thames Water Approved Plumber Scheme from 2005 to 2022.

We have extensive experience working with Thames Water Developer Services on numerous projects.

How can I contact London & Surrey Water Services Ltd for a water connection?

You can contact us at 0800 037 1247 or fill out the contact form on our website to enquire about our services or begin your application for a new water supply connection.

What is the cost of installing a new water connection?

The cost of installing a new water connection varies depending on factors such as the distance from the main water supply, the complexity of the installation, and any additional work required to comply with local regulations. Thames Water provides a detailed estimate after reviewing your project’s specific requirements. Requesting a quote from approved contractors, like London & Surrey Water Services Ltd, is advisable to ensure all aspects of the connection are covered. This will help you budget effectively and avoid unexpected expenses.

Are there any regulations I must comply with for a new water connection?

Yes, several regulations must be met when installing a new water connection. These include building regulations, the Water Supply (Water Fittings) Regulations 1999, and Thames Water’s Developer Services requirements. It is essential to work with an approved contractor who is familiar with these regulations and can ensure compliance throughout the installation process.

What factors influence the cost of a new water connection?

The cost is influenced by several factors, including:

• Infrastructure Needs: The necessity for new water mains or extensions to the existing water network.
• Property Location: Distance from existing mains and site-specific conditions.
• Usage Requirements: The anticipated water demand, especially if high-usage appliances like fire suppression are involved.

Thames Water’s Charging Arrangements document provides a comprehensive breakdown of these costs.

3. Are there specific charges I should be aware of?

Yes, several charges may apply:

• Infrastructure Charges: Fees for connecting to the existing water network.
• Connection Charges: Costs associated with physically connecting your property to the main supply.
• Additional Fees: Potential charges for traffic management, excavation, or other site-specific requirements.

These are detailed in the Charging Arrangements for New Connection Services 2024-25.

4. How long does the new water connection process take?

The timeline varies based on project complexity and the need for any water network upgrades. Typically, the process can take several weeks to a few months. Thames Water outlines expected timeframes in their Charging Arrangements document.

5. Will my new connection support household appliances like washing machines?

Yes, the new connection is designed to provide adequate water pressure and flow to support household appliances, including washing machines. Specifying your water usage requirements during the application to ensure the connection meets your needs is important.